Frequently Asked Questions (FAQ)
Q. Are your jewellery pieces made of real silver?
Yes, all our jewellery is crafted from 92.5 sterling silver, hallmarked and tested for authenticity.
Q. Will the silver jewellery tarnish over time?
Sterling silver may naturally oxidize, but it can be easily polished or cleaned. With proper care, your jewellery will retain its shine and beauty for years.
Q. How long will it take to receive my order?
Orders are usually shipped within 24-48 hours. Delivery within India typically takes 3–7 business days, depending on your location.
Q. Can I wear silver jewellery daily?
Yes, sterling silver is durable enough for daily wear. Just ensure regular cleaning to maintain its shine.
Q. What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and wallets. Cash on Delivery (COD) is also available in select locations.
Q. Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking link via email/SMS.
Q. Do you provide gift packaging?
Yes, we offer premium packaging for all orders, making them perfect for gifting.
Q. What is your return policy?
We currently do not accept returns once the order has been delivered, as each jewellery piece is carefully quality-checked before shipping.
Q. Can I exchange my jewellery for another design?
At this time, we do not offer exchanges. We recommend double-checking the size, length, and design before placing your order to ensure the perfect choice.
Q. What if my jewellery arrives damaged?
In the rare case your product arrives damaged, contact us immediately with photos, and we’ll arrange a free replacement.